Terms & Conditions

Effective date: 1 June 2026 · Last reviewed: 1 June 2026

These Terms & Conditions (the “Terms”) form a binding agreement between you (“you”, “customer”) and 800CarGuru Auto Repair LLC(“800CarGuru”, “we”) governing every car-service booking placed through 800carguru.com, the 800-2274878 hotline, our WhatsApp number, or any dispatcher acting on our behalf. By placing a booking you agree to these Terms.

1. Services we offer

800CarGuru is a UAE-licensed mobile car repair and maintenance provider. Our services include:

Minor and Major service (standard and premium oil/parts).
CUSTOMER HAPPINESS SERVICE CONTRACTs (CHSC Lite, Standard, Premium) — 50,000 km, four minor + one major service.
Battery replacement (delivery + optional fitting).
Tyre replacement, puncture repair, balancing, and alignment.
AC repair and gas top-up.
Brake pads, discs, and brake-fluid service.
Roadside assistance: jump-start, flat-tyre, fuel delivery, lockout, towing.
Auto-electrical diagnostics, alternator, starter, ECU scan, wiring repair.
Pre-purchase inspection, RTA passing, detailing, and general repair.

All services are performed by 800CarGuru-trained technicians or our authorised partner network. Each technician carries UAE-government identification and an 800CarGuru ID badge.

2. Booking and pricing

Prices shown on the website are per-car, all-inclusive of parts and labour, excluding 5% VAT. Pickup-and-delivery fees, if applicable, are itemised on the quote before you confirm. Once you confirm a booking we contact you by phone or WhatsApp within 5 minutes to validate the car details, the address, and the time slot. Pricing on the quote is held for 72 hours from issue; after that, we re-quote at the then-current rate.

Service Contracts are pre-paid at booking and are not transferable to another vehicle. All one-off services are billed on completion via the technician's mobile invoicing app — cash, card, Apple Pay, Google Pay, and bank transfer accepted.

3. Cancellation, rescheduling, and no-show

Free reschedule: any time up to 2 hours before the slot.
Free cancellation: any time up to 2 hours before the slot — full refund if pre-paid.
Late cancellation (within 2 hours of the slot): we charge a dispatch fee of AED 100 to cover the technician's mobilisation. For service contracts, no charge — your contract's next service is preserved.
No-show: the dispatch fee above is charged and the technician departs. We will contact you to reschedule.

4. Warranty and workmanship guarantee

Every job carries a 30-day workmanship warranty covering the installation labour. Parts carry the manufacturer's original warranty in addition (typically 12 months for batteries, 6–12 months for tyres depending on brand, 6 months for brake pads). To make a claim, contact us within the warranty period with your invoice number; we re-attend at no charge if the failure is workmanship-related. Warranty is void for damage caused by accident, neglect, off-road abuse, or third-party tampering after our work.

Lowest Price Guarantee: if you find a like-for-like written quote from a UAE-licensed competitor for the same brand, part number, and scope of work, send it to us within 7 days of your booking and we will match or beat it.

5. Refunds

Service Contracts are refundable on a pro-rated basis: contract price minus the value of services already performed and a 10% administration fee, capped at AED 500.
One-off services are refundable in full if cancelled before the technician arrives.
Parts are refundable only if unopened and unfitted; opened batteries and fitted tyres are non-refundable except under warranty.
Refunds are processed within 7 working days to the original payment method.

6. Your responsibilities

Ensure the car is accessible at the agreed address, with keys available, on the agreed date and time.
Disclose any active warranty obligations (e.g., free-service period at the dealer) that may be affected by independent service. We do not void manufacturer warranty by performing scheduled maintenance per the manufacturer's schedule with equivalent-spec parts — but we cannot be responsible for warranty decisions made by the original dealer.
Remove personal valuables. We are not liable for items left in the cabin or boot.
Provide accurate vehicle details. Misdescription (wrong engine, wrong year, missing modifications) may result in a re-quote on arrival.

7. Liability

We carry comprehensive Public Liability and Motor Trade insurance to cover damage we cause to your vehicle or property during a service. Liability is limited to direct damage demonstrably caused by our work, up to the value of the vehicle at the time of service, or AED 500,000, whichever is lower. We are not liable for indirect losses (rental car costs, loss of business, missed appointments) or for pre-existing faults discovered during service.

8. Cars we don't accept

We reserve the right to refuse or stop work on vehicles that are: (a) unregistered or have an expired Salik tag at the workshop's discretion, (b) substantially modified beyond our technicians' certification (heavily tuned race cars, custom-built kit cars), (c) showing evidence of accident damage requiring a body-shop estimate, or (d) suspected of being used in an unlawful activity. If we refuse, we charge only the dispatch fee.

9. Intellectual property

All content on 800carguru.com — text, images, logos, layout — is owned by 800CarGuru Auto Repair LLC or used under licence. You may not copy, scrape, or republish any part of the site without our written permission. The “800CarGuru” word mark and logo are trade marks of 800CarGuru Auto Repair LLC.

10. Privacy

Personal data you give us is handled under our Privacy Policy, which forms part of these Terms. We are compliant with the UAE PDPL (Federal Decree-Law No. 45 of 2021).

11. Dispute resolution

If you have a complaint, raise it first by email to [email protected] or call 800-2274878. We aim to resolve all complaints within 7 working days. If unresolved, you can escalate to the Dubai Department of Economy and Tourism (DET) Consumer Protection at consumerrights.ae. The escalation is free and binding on us.

12. Governing law and jurisdiction

These Terms are governed by the laws of the United Arab Emirates and the Emirate of Dubai. The courts of Dubai (or the DIFC Courts where the customer is a DIFC entity) have exclusive jurisdiction over any dispute arising from these Terms or any booking placed under them.

13. Changes to these Terms

We may update these Terms when laws, services, or pricing structures change. The “Effective date” at the top reflects the latest version. We will notify you of material changes by SMS or email at least 30 days before they take effect, and the new Terms apply only to bookings placed on or after the effective date — your existing service contract is governed by the Terms that were in force when you bought it.

14. Contact

800CarGuru Auto Repair LLC
Warehouse 45, Al Quoz Industrial 1, Dubai, UAE
[email protected] · 800-2274878 · WhatsApp +971 800 2274878
UAE Trade Licence: 800CG-2017-DXB (Dubai DET)